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TERMS & CONDITIONS

General

Welcome to the official website of the “La Mia” brand, available at: https://www.bakerylamia.com (“Website”). The Website is owned and operated by La Mia Bakery Pvt. Ltd., having its registered office at E-358, M Block Road, next to Shankar Fruit Shop, Block E, Greater Kailash II, New Delhi, Delhi 110048, India, and may be accessed by You for the purposes of availing Our Services.

For the purposes of these terms of use (“Terms of Use”), “We”, “Us”, “Our”, “La Mia” and “La Mia Bakery Pvt. Ltd.” means La Mia Bakery Pvt. Ltd., and “You”, “Your” or “User” means any person who accesses or uses the Website or avails Our Services.

These Terms of Use constitute a binding agreement between You and La Mia, and govern Your use of, and access to, the Website and Our Services. This document is made in pursuance of the Information Technology Act, 2000 and associated rules, and is an electronic record generated by a computer system. It does not require any physical or digital signature for acceptance.

By accessing or using the Website, You agree to be bound by these Terms of Use and Our other policies made available on the Website, including but not limited to the Privacy Policy (“Policies”). Please read the Terms of Use and Our other Policies before using Our Website. If You do not agree, please refrain from accessing the Website.

Your acceptance of these Terms of Use implies that You have the capacity to enter into a legally binding contract as per applicable law.

We may amend and/or modify these Terms of Use at Our sole discretion without notice. Such amendments shall be effective immediately upon publication on the Website. Your continued use of the Website or Our Services following such modifications indicates Your acceptance of the same.

Our Services

Our Website allows You to avail the following services from Us (“Services”):

  • Ordering products listed on the Website at specific dates and times;

  • Availing Our catering services;

  • Placing customised cake orders;

  • Making enquiries about Our products and services;

  • Accessing information about La Mia, Our products and services, store locations; and

  • Accessing Our social media pages.

You may also reach out to Us by providing Your personal information in the ‘Contact Us’ section of the Website. In such cases, You may be required to provide Your name, email address and phone number.

Our Products

The Website lists Our current product offerings, subject to availability and limited quantities.

  • Images displayed are for representation purposes only. Actual products delivered may vary from the images or descriptions on the Website.

  • Product descriptions, services, and pricing are subject to change at any time, at Our sole discretion. We may also discontinue products or services without notice.

Pricing

  • Prices displayed are inclusive of applicable taxes, but exclusive of shipping/delivery charges (calculated at checkout).

  • We reserve the right to modify or discontinue products or services without notice.

  • We are not liable to You or any third party for any modification, suspension, or discontinuation.

Payments, Delivery and Shipping

  • Delivery and shipping are facilitated through third-party logistics providers (“Delivery Partner”).

  • Payments are processed through authorised third-party providers (“Payments Partner”). Their respective terms and policies shall apply.

  • We are not liable for disputes with such third parties, though We may assist You in resolution.

  • Despite Our best efforts, products may occasionally not reach You in the desired condition. Refunds, if applicable, will be processed in accordance with Our Refund Policy.

  • Our products have an approximate shelf life of:

    • 3–4 days from shipping for cakes,

    • 6–8 days for loaves,

    • or as specified on packaging/communication.

  • While You may specify preferred delivery slots, We cannot guarantee delivery at the exact date/time due to reliance on third-party Delivery Partners.

Our Services are restricted to Delhi NCR, India, only.

Refunds

  • Products are packed with care. In case of incorrect orders or damages, We provide refunds only in the form of store credit or a replacement product (of equal or lesser value).

  • No monetary refunds are provided.

  • Refunds for failed payments will be initiated upon verification.

Order Modifications

  • Product orders may be modified if requested at least 18 hours before scheduled delivery.

  • Catering orders may be modified if requested at least 72 hours in advance.

  • Modifications are subject to product/service availability and may involve additional costs.

  • We reserve the right to refuse or limit modifications/orders at Our discretion.

Order Cancellation

  • Product orders must be cancelled at least 24 hours before scheduled delivery.

  • Catering services must be cancelled at least 1 week prior to the scheduled date.

    • Cancellations within 1 week but before the event: 50% of the amount will be charged.

    • Cancellations on the event date: full amount will be charged.

Scope of License

We grant You a limited, non-exclusive, revocable license to use the Website and Services for personal, non-commercial purposes, subject to compliance with these Terms.

Ownership and Restrictions

All rights in the Website, software, design, content, trademarks and intellectual property remain with La Mia Bakery Pvt. Ltd. or its licensors. You may not copy, reproduce, resell, modify, or use the Website or products for commercial purposes without Our consent.

Termination

We may suspend or terminate Your access to the Website or Services at any time, at Our discretion, including for breach of these Terms.

Indemnities

You agree to indemnify La Mia Bakery Pvt. Ltd., its officers, directors, employees, and affiliates against any claims, damages, or liabilities arising from:

  • Your use of the Website or Services,

  • Your violation of these Terms,

  • Your breach of applicable law, or

  • Unauthorized use of Your account.

Disclaimer of Warranties

The Website and Services are provided on an “as is” basis without warranties of any kind. We do not guarantee uninterrupted service, error-free operations, or exact product representations.

Limitation of Liability

La Mia Bakery Pvt. Ltd. and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from Your use of the Website or Services, except as limited by applicable law.

Miscellaneous

Force Majeure

We shall not be liable for delays or failure in performance caused by events beyond Our reasonable control (including natural disasters, strikes, server downtime, etc.).

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Disputes shall first be attempted to be resolved amicably. Failing that, they shall be referred to arbitration in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996. The proceedings shall be in English, and the award shall be final and binding.

Courts in New Delhi, India, shall have exclusive jurisdiction, subject to the arbitration clause above.

For queries regarding these Terms of Use, You may contact Us at info@bakerylamia.com.

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